Sorry, our company hasn't launched an APP at present. We're focusing our efforts on optimizing the web experience to bring you the best service, and there's no plan to introduce an APP.
After logging in, please go to the dashboard and change your password in the settings section.
Please contact Bluedoba's customer service team. We will help you reset your password.
Don't worry. You can create your own design on our website for free.
If you want to delete the unwanted designs, here's what you can do:
1.For designs located on the second cut piece and all subsequent ones: simply select the relevant cut piece and click on the "Delete" button.
2.Regarding the design you don't want on the first cut piece: you can drag and drop the unwanted part to the side area. This way, you can easily manage your designs according to your preferences.
There should be a white line around the edge of the image, so it shows up in the splice, please process the image.
Yes, you can upload new fonts. A guide for uploading and making use of new fonts:
1.After successful login in Bluedoba, navigate to the dashboard.
2.Locate and click on the “Fonts” option within the dashboard. At this point, you will notice the “Download URL: DaFont, FreeFonts, Google” displayed at the upper area.
Utilize these provided download sources to select and download the font that suits your needs. Once the download is complete, extract the font files to your desktop.
3.Go back to the Bluedoba platform, under the “Fonts” section, create a new category. This will help you better organize and manage your newly added fonts.
4.Proceed to click on “Upload Fonts” and select the font files you previously extracted to the desktop to complete the uploading process.
5.When you are ready to design, start by entering the text.
6.Click on the font selection area. Then, switch to the newly created category where your uploaded fonts are located.
Now, you are all set to use the newly uploaded fonts for your design work.
This way, the steps are presented in a more sequential and clear manner, making it easier to follow.
Sure, you can design your logo on the clothes. In addition, we provide a professional label service to further meet your customization needs and add that extra touch of personalization to your products.
Yes.Bluedoba respects your original copyright. You retain all of the rights to your design. You can add and remove design at any time.Your design always belongs to you.
The maximum images size that can be uploaded is 30MB.
We recommend the following images formats: JPG, PNG, JPEG
Please note that our system doesn't support design on mobile phones or tablets. For the best experience, start your design work on a computer.
If you want to delete the unwanted designs, here's what you can do:
1.For designs located on the second cut piece and all subsequent ones: simply select the relevant cut piece and click on the "Delete" button.
2.Regarding the design you don't want on the first cut piece: you can drag and drop the unwanted part to the side area. This way, you can easily manage your designs according to your preferences.
The smallest size we currently support is XS. If you need to add XS for any product, please contact Bluedoba's customer service team. We will arrange it for you on a priority basis.
Yes, our sizes are in American sizing. You can see the specific measurements on the product detail page.
We don't have a minimum order quantity (MOQ). You can place an order according to your needs.
Sorry, we do not provide embroidery customization service currently.
Of course. Please add any designs you want in the Shop to your cart and check out.
Sorry, we only do single-sided printing and the lining fabric is not printable.
For the same product with a single design, the wholesale price can only be enjoyed when purchasing multiple pieces (wholesale price will be displayed when you check out).
We offer a paid pattern-making service. For more information, please contact Bluedoba's customer service team.
We offer a paid modification service. For more information, please contact Bluedoba's customer service team.
We're sorry to inform you that this service isn't available at present. However, if you have a need for it, you can send us your own thank-you cards and customized packaging bags. When we handle the packing process, we'll incorporate them as per your request. Please note that a reasonable labor fee will be charged for this additional service.
Yes, we offer branding services (stickers and labels). Please click this link to design your own labels or stickers first:https://www.bluedoba.com/category/Label.
Please check out the stickers or labels togther with the clothes after designing. Just add as many labels as you need (one label for each piece of clothing, and two labels for a set). We will sew the labels onto the clothes during production and stick the stickers on the outer packaging.
P.S. Stickers and labels cannot be ordered separately and stickers only support black and white printing.
We support all-over printing.
The fabrics we use are mainly polyester since the all-over printing effect on polyester is better .Only this T-shirt is made of pure cotton: https://www.bluedoba.com/custom/P02559/custom-personalized-round-neck-loose-t-shirts
Sorry. To avoid color differences, we only offer black and white for zippers and buttons currently.
Sorry, we only focus on POD women's clothing and do not have men's clothing.
Please click the option of "Coupon" and select "10% off for New User" for your order when you're checking out.
We currently support payment via PayPal.
You need to confirm first whether you are able to access the payment interface. If you manage to do so, it's likely that there are issues with your PayPal account. In such a case, you should reach out to PayPal customer service for assistance.
The production time is usually 4-6 working days and it might be extended a little bit if the order quantity is large.
Of course. Please contact our customer service team as soon as possible after you receive your order.
Sure. Once the production is completed, we will share the actual product pictures with you as soon as possible.
Please give us your order number to check the order status first. There are two situations:
1. We could change the design directly for you if the production has not started.
2. We will charge 30% of the product price as material cost if your order is already under production.
Please give us your order number to check the order status first. There are two situations:
1. We could change the size directly for you if the production has not started (there may be price differences since the price of clothes for each size is different.) .
2. We will charge 30% of the product price as material cost if your order is already under production.
Please provide the order number so we can check the current stage of the process.
1.If production has not yet started, you may cancel the order directly, and we will arrange for a refund.
2. If production has already begun, the order cannot be canceled. Should you still wish to cancel, a 30% material fee will apply.
Before your order is shipped, you may change the shipping address at any time. Please contact Bluedoba’s customer service team, and we will be happy to assist you with the process.
Please note that whenever the shipping address is updated, the tracking number will also be revised. If you are engaged in dropshipping, kindly ensure that you provide your customers with the updated tracking numbers so they can track their shipments.
Your order may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country’s national laws. Customs duties and taxes are typically assessed if the merchandise is dutiable and the item’s value exceeds the threshold established by the country’s regulations. For more information, we recommend contacting your local customs office, as customs policies can vary significantly between countries.
Yes, we offer dropshipping services and can ship directly to your customers.
Bluedoba does not offer store-opening services. You will need to use third-party platforms to set up your store. For instance, you can integrate with popular e-commerce platforms like Shopify to conduct your business.
We currently support integration with Shopify. Integration with other platforms, such as Wix and WooCommerce, is also planned and will be addressed soon.
This link provides detailed instructions on how to connect Bluedoba to your Shopify store, as well as how to synchronize designs and place orders:
1.Select the different designs of the same product that need to be synchronized.
2.Click on "Bulk Actions" at the top, then choose "Sync to Store."
3.In the pop-up window that appears, select your store and click "Confirm."
4.A new pop-up will ask, "Do you want to combine them into one listing?" Select "Yes."
5.Wait for a moment, and a message will appear stating, "Products Added Successfully!" Click "View The Product in Shopify." You can then edit the product details on your Shopify store.
It seems that too many designs are being synchronized at once and it got stuck. You can try reducing the number of designs being synchronized.
When synchronizing the design to Shopify, do not select "Track Quantity,"as this will cause the item to appear as "Sold Out."
Once you have designed the labels in Bluedoba, please share the SKU of the labels with Bluedoba's customer service team. We will assist you in associating the labels with your products. Afterward, when Shopify orders are synchronized with Bluedoba, the labels will be automatically applied.
Please go to the Shopify store backend, find "Shipping and Delivery", and add the shipping area you want in "Shipping Zones".
Shopify orders are synchronized every 10 minutes. If an order has not been synchronized after 10 minutes, please contact Bluedoba's customer service team for assistance.
Yes, you may change the shipping method before making the payment.
Please be assured that no supplier information will be displayed on the package.
We do not support integration with Etsy. However, you can manually upload the designs to your Etsy store.
If there are any printing errors, damages, or defects in the product, please send us photos or videos of the issue via email. Our official customer service team will then contact you to assist with the resolution. You may choose from several options for processing: return, replacement, or refund.
For packages lost in transit (i.e., the order has not been delivered), we will cover the costs of reprinting and shipping a replacement order. However, before proceeding, we may ask for your assistance, such as confirming with your customer whether the shipping address was correct. We would greatly appreciate it if your customer could check with the local post office to help locate the lost package.
If the address provided by you or your customer is deemed insufficient by the courier, the shipment will be returned and safely disposed of. In this case, any costs incurred for reshipping after confirming the correct address will be your responsibility.
Printing is a chemical process, and we may not be able to guarantee 100% consistency. Therefore, we kindly request that the actual product be considered the standard, and we believe any color deviations will fall within an acceptable tolerance range.
We ship goods from Putian City, Fujian Province, China.
Bluedoba offers Standard Shipping Methods and DHL Express Shipping Method.
4PX estimated delivery: 10-15 business days
YANWEN estimated delivery: 10-14 business days
Yun Express estimated delivery: 10-12 business days
ePacket estimated delivery:10-17 business days
DHL Express Shipping estimated delivery:3-7 business days
On the product details page, you'll find the "Shipping Calculator".
By entering your destination country, selecting the appropriate size and quantity of the product, you'll be able to view an estimated shipping cost.
Please note that the final shipping expense will be determined based on your specific delivery address.